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Shipping Policy

* Free delivery only available within Australia.

* All postage would be processed after receipt of full payment.

* We promise same day dispatch for all orders payment finalised prior to 11:30am in business day.

* In order to keep smooth dispatch, we require that all details in your order are correct, buyer's telephone number and delivery address are very important for posting, we do not ship to PO.BOX.

* If any special instruction needed, buyer need send to us via ebay messenger or email to us together with ID number noted prior to our postage.

* The delivery will not enter buyer's home and will only deliver the product or item to the ground floor.  If buyer reside in an apartment, the product need to be move from ground level to buyer's level in buyer's responsibility.

*  If any item or product is large or heavy, buyer must ensure that there is an able bodied person available at the time and place of delivery, to assist our delivery man with the delivery of the item or product. If no one is available to assist the driver, we can organise an additional driver at an extra charge.

*  All orders are sent with tracking to avoid loss or damage in transit & require a signature upon delivery.

*  Usually the postage will arrive within the specific time frame, however in all instances, please  allow up to 10 business days for delivery, especially in courier peak season, such as pre-christmas period, maybe will another extra turnarounds times for all deliveries. Please contact us if your parcel has not arrived after this time.

* We reserve the right to charge you for any additional costs incurred in the re-delivery of the item or products indicated in your order confirmation

if: (a) After confirming the delivery date with you,  there is no person at the delivery address to receive the item or products or no person at the delivery address that is able to sign any consignment note indicating that the item or product has been received;

   (b) Through no fault of our deliveryman, they are not able to unload or deliver the item or product ordered to the delivery address (such as there being no person to assist if the item or product is large or heavy, or if there is a hostile animal on the premises);

or (c) The delivery address is incorrect.

Return Poilcy

The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team on call or email, . We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement.

Change of Mind
We accept all change of mind returns as long as :

• – It is lodged within 30 days of delivery
• – It is in its original packaging, including instruction manuals and all accessories
• – The Box/Packaging is unworn, unopened, unused and in its original condition
• – Any sewn-in/Attached labels are still attached

Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 10% administration and handling fee to a minimum of $9.00

The product isn’t the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit.

I want to cancel my order. Can I?
As long as the order has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return. Do note that once the order has left our warehouse, postage back to us will not be covered and a 10% handling fee will be charged.

Once the return has been approved, how will I receive the refund?
Once we verified the return, we will refund back to the original payment channels.

How long can I get the refund ?
Refunds will be issued within 5 working days once we received the returned item.

Return to sender
If your parcel is marked as return to sender due to incorrect address, refusal, not known at address, or similar, an extra fee of $10.00 will be incurred, and you will have to pay for the shipping fee as well if you still want the shipment to be sent.

 

* Return must be agreed and confirmed by seller before actual return.

* Item must be returned within 30 days from the purchase date, buyer need inform us by written via ebay messenger, then wait for our confirmation how the item will be returned.

* All our items come with a 30 Day Money Back Guarantee (excluding delivery charges). When returning goods,items must be placed in it’s Original Packaging ( include inner packaging ), All parts inside no lose. 

If you decide to return, here are some notes need your attention..

* the returned products package must not be opened, and products must not be used. We understand the outer package maybe have been opened for visual inspection, but buyer need keep the package same as original after they seal back.

* Items not returned in original packaging, subjected to damage whilst in transit, soiled or generally not in original condition when returned. Will be examined and if deemed not in 

   original condition, we may deduct the costs from the amount refunded.

* Buyer ensure that there is nothing ( return paperwork, email copy) stuck on the item or anywhere else inside the packaging; 

* onto the returned production outer packaging need the postable lables and return paperwork stuck onto.

* charges may apply if the products is damaged by buyers when returned item is received.

* hgproducts reserves the rights to provide buyers a replacement parts.

* if buyer request to replace the item and we agree, a replacement will be sent to buyer after we receive the return product, new dispatch and return freight are the responsibility of the buyer.

* Once the item has been returned, we will deduct the initial dispatch freight from buyer refund.

* Refunds will only be processed via Paypal or Bank Transfer, depending on the original payment methods.

* These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia.

Exemption terms

* Hgproducts Pty Ltd. is not liable for items that have been misused, mishandled or incorrectly installed.

* Buyer should read the instruction carefully before use.

* All accessories and bonus gift ( such as carry bags, cables and batteries ) are not covered by warranty.

Please contact us
Tel: 03 9755 7725
Mobile: 0413110686
email:  lau@hgproducts.com.au

Privacy Policy

On December 21st 2001 the federal government’s national privacy principles came into effect to protect individuals from having their personal information misused by organizations. The legislation covers the collection of information from consumers from December 21st onwards. If you would like more information on this legislation go to www.privacy.gov.au.

The information that HGproducts Pty Ltd. collects is generally of a business nature and does not usually contain personal information. Even so, the information that we do collect will not be sold, rented or traded to third parties, without your consent. Where you provide such consent, you also consent to third parties sending you promotional information. You can refuse consent by ticking the appropriate box on the Terms and Conditions of Trade below. HGproducts Pty Ltd. does use information gathered to keep customers up to date with new products, offers and prices that are available. These offers may be based on information you have provided and on your history with us as a customer. If at any time you would like to be excluded from HGproducts Pty Ltd. mailings you can contact us on lau@hgproducts.com.au or send through a copy of the latest letter received and your request to be removed to HGproducts Pty Ltd. 13 Christian Court Rowville VIC 3178.

Security

HGproducts Pty Ltd. operates secure data networks protected by industry standard firewall and password protected systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. Credit Card details are not stored with or connected to customer information at any time.

Other Situations in which personal information may be disclosed:

HGproducts Pty Ltd. may store and disclose information allowed or required by applicable law. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and where the protection of the rights, safety and property of customers, suppliers, staff or the public is deemed necessary.

www.hgproducts.com.au

Every care is taken that correct details are displayed on this website however HGproducts Pty Ltd. will not be held responsible for any pricing errors or omissions.

Like many websites, HGproducts Pty Ltd. employs a standard technology called a “cookie” to collect information about our customers are using the site, including data on pages visited and your inferred preferences as well as aggregate site data.

Other companies which place advertising or links on the site may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the nature of Internet, HGproducts Pty Ltd. cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

Similarly, there may be links that will let you leave the site. The use of information and/or privacy provided by the operator of a linked site in relation to information you provide in accessing a linked site is in no way subject to this Privacy Policy. HGproducts Pty Ltd. takes no responsibility for any privacy policies or practices of any web sites accessible from this site, whether or not such practices conform to privacy policies of those sites.